We value our customers and want your shopping experience at Move Over Princess to be the absolute best! We hope you love each item you receive but if not, we strive to make your return process as smooth and easy as possible. If you have any questions not answered below, please email us at firstname.lastname@example.org
SPECIAL OCCASION AND ALL OTHER RETURNS
If for any reason you are not completely satisfied with your in-stock purchase you may return your merchandise for refund less the original shipping cost selected at checkout. You must contact the Move Over Princess Returns Department via returns@MoveOverPrincess.com within 2 days (business or non-business) of carrier notice to us of delivery of your order for a return authorization number. Our Returns Department operates 7 days a week and you should expect an authorization within 1-2 days, if approved. Merchandise must be postmarked within 2 business days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused or returned to the customer at the customer’s expense. Any upgraded processing charges will not be returned in any form. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before being accepted by our Returns Department. Any items returned to us that appear to have been worn, washed, or altered in any way will not receive credit in any form and will be returned back to the customer at the customers expense. Items with snags, rips, make-up stains, odors (i.e. perfume, cigarette smoke, deodorant) or other damages will result in the item being returned to the customer at the customers expense. If Free shipping method is selected, an additional $20 USD will be deducted from total amount of credit issued for approved return requests. The customer is solely responsible for return shipping arrangement and cost back to our showroom in California. If for any reason the customer refuses their shipment from Move Over Princess, an additional fee of $20 USD will be incurred. The entire Return Policy is subject to the "Exceptions to Return Policy" section below.
Exceptions to Return Policy: There are no returns, exchanges or cancellations on any item that requires a special order. International Order = Final Sale. There are no returns, exchanges or cancellations on any item that is shipped to an address outside of the continental United States. If you received an item that was damaged, you may return it for a full refund providing all other terms of the return policy are followed.
Return Authorization: In order to return an item purchased from Move Over Princess you must contact us via e-mail to our Returns Department at returns@MoveOverPrincess.com and we will respond with your return authorization code if it meets our policies criteria mentioned in "Returns". Make sure to include the order number you received upon checkout in the return request e-mail. A return authorization will not be granted if requested after your wear/event date.
Exchanges: While we return for store credit if item meets return criteria, we do not exchange items. If you need to exchange for a different item, for any reason, you will need to place a new order and your original item must be processed as a return.